Refund policy

AKCLOTHING — Official Refund, Exchange & Customer Complaint Policy

This policy governs purchases made through AKCLOTHING’s official sales channels. Customers are encouraged to review this policy before completing their purchase. The policy applies subject to applicable laws and statutory consumer rights in Pakistan.

1. Reporting Product Issues

Customers must notify AKCLOTHING through its official Instagram or WhatsApp within 24 hours of receiving the parcel if they identify damage, a wrong item, a material product discrepancy, or another issue attributable to AKCLOTHING.

Customers should provide:

Order number and proof of purchase.
Clear photographs or videos of the received parcel and product.
A description of the reported issue.

AKCLOTHING will review the evidence and communicate its decision. The customer is requested to preserve the original packaging and product until the complaint is resolved.

2. Jeans Shade Variation and Fabric Availability

Due to fabric availability, differences between fabric batches, and variations in lighting or display settings, minor shade differences may occur between jeans produced at different times.

Minor shade variations alone do not necessarily indicate that an incorrect or defective product has been supplied. However, significant discrepancies from the product ordered will be reviewed individually.

Where a material discrepancy attributable to AKCLOTHING is established, an appropriate remedy will be offered in accordance with this policy and applicable law.

3. Customized and Printed Products

Customers are responsible for reviewing the size chart, measurements, selected colour, and order details before placing an order.

Products printed or customized according to the customer’s specifications may not qualify for an exchange solely because the customer selected the wrong size or changed their preference, provided the product was supplied as ordered and is not defective or materially misdescribed.

This provision does not exclude any rights available to customers under applicable law.

4. Plain Products and Size Exchanges

Size exchanges for plain, non-customized products may be requested subject to product availability and verification.

A delivery charge of PKR 300 may apply to customer-requested size exchanges where permitted by applicable law and disclosed before purchase.

If the product is defective, incorrect, or materially inconsistent with the order due to AKCLOTHING’s error, the complaint will be handled separately from a customer-requested size exchange.

5. Exchange Processing Time

All reported issues are subject to reasonable verification. Depending on fabric availability, stock availability, production requirements, and the nature of the complaint, the review and exchange process may take approximately 15–20 days.

AKCLOTHING will make reasonable efforts to keep the customer informed of material updates and any significant delays.

This estimated timeframe does not waive or extend any mandatory deadline imposed by applicable law.

6. Issues with an Exchange Parcel

If a customer receives a product with a verified issue in an exchange shipment, they should notify AKCLOTHING promptly and provide supporting evidence.

AKCLOTHING will investigate the matter and determine an appropriate resolution. Where an issue attributable to AKCLOTHING remains unresolved, a refund or another legally appropriate remedy will be provided as required by applicable law.

7. Refunds and Legal Rights

AKCLOTHING generally seeks to resolve verified product issues through an exchange where appropriate. Refunds will be considered in accordance with the circumstances, this policy, and applicable law.

Nothing in this policy shall be interpreted as excluding or limiting any mandatory statutory rights, remedies, or liabilities that cannot lawfully be excluded.

8. Complaint Records and Resolution

AKCLOTHING may retain relevant order records, payment receipts, product photographs, dispatch information, courier records, and customer communications for legitimate business, complaint-resolution, and legal purposes, subject to applicable privacy and data-protection requirements.

Both parties are encouraged to communicate respectfully and provide accurate information so that complaints can be resolved fairly and efficiently.

9. Policy Availability and Acceptance

This policy should be made available to customers before they complete their purchases. Orders, customer communications, payment records, and delivery records should be maintained as appropriate evidence of the transaction and any subsequent resolution.

AKCLOTHING reserves the right to update this policy prospectively, subject to applicable law. Any changes will be published through its official channels.

AKCLOTHING Customer Support

https://www.instagram.com/theakclothing.pk?srtk=MWRzcGN5czl6Z2tvOQ==

WhatsApp: [0322-8260518]

Thank you for choosing AKCLOTHING.